Returns & Exchanges

At Botanix, we want you to be completely satisfied with your sustainable beauty items. If you are not happy with your purchase, we offer a 30-day window for returns on all unopened and gently used products.

Return Process

• 1.
  Initiate Your Request

  Log into your Botanix account or use our guest portal to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack with Care

  Place the items in their original eco-friendly packaging, ensuring all lids are tightly sealed to prevent leaks during transit.

• 3.
  Ship Your Package

  Drop off your package at any authorized carrier location using the provided label; we'll notify you as soon as it reaches our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the items, your refund will be processed back to your original payment method within 5 to 7 business days.